After-sales service and warranty commitment
Over the years, Hymaness Machinery Technology (Shanghai) Co., Ltd. has been committed to an integrated supplier of high-end hydraulic systems, tools and equipment in various regions at home and abroad to provide overall solutions, providing users with high-quality and timely pre-sales, in-sales, and After-sales service:
1. Quality Assurance
Our company guarantees that the equipment provided to the buyer is produced by the original factory, and the factory materials and accessories are complete. In order to maintain the normal operation and maintenance of the contract equipment, our company guarantees that the technical data and drawings provided are complete, clear and correct.
2. Quality assurance measures
1）. The company has an independent after-sales service department, which is mainly responsible for after-sales service and technical consultation. Ensure that there are engineers to provide various technical services at any time.
2） 24-hour online service. You can dial 13022171429 for technical consultation at any time within 24 hours. Provide technical services 24 hours a day.
3）The company has spare parts for various equipment parts all year round. If the problem cannot be solved within 72 hours, we will provide spare parts for free.
4） Around the 10th day of each month, our technicians will conduct regular telephone return visits.
5） Return visits from time to time. Our technical engineers will return visits from time to time to solve customer problems.
3. After-sales service commitment
1） If a malfunction occurs under normal use, it will enjoy a one-year warranty service from the date of purchase.
2） Those belonging to natural consumables will not be included in the scope of warranty service.
3） In any of the following situations, service fees will be charged even if it is within the scope of the warranty service.
1. Damage or malfunction caused by improper use or natural disasters, floods, weather, lightning strikes.
2. Damage or malfunction caused by self-examination, modification, or improper movement, transportation, or dropping.
3. The cause of the failure occurred outside the body. (Such as wrong power supply)
4. If the warranty period expires and parts need to be replaced, the company's service parts warranty price list will be charged. If there is no replacement for the same parts, our company is happy to replace the parts of the current production products.
5. When the customer needs service, please deliver the product to the company by yourself and show the warranty certificate to the service personnel.
